Returns & Exchanges | Purelyagro

At Purelyagro, we take pride in the quality of our farm-fresh products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer a 7-day return window for products that arrive damaged or do not meet our high quality standards.

Return Process

1.
Initiate Your Request
Contact our support team within 7 days of delivery by emailing your order number and a brief explanation of the issue.
2.
Provide Verification
Attach clear photos of the product and its original packaging to help our quality control team assess the damage or inconsistency.
3.
Await Approval
Our team will review your claim within 48 hours; once approved, we will provide instructions for a return shipment or a local disposal certificate.
4.
Receive Refund or Replacement
Once processing is complete, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.